Comprising the Pub Governing Body, the Pubs Independent Rent Review Scheme and the Pubs Independent Conciliation and Arbitration Service.
Overall Governance body, responsible for establishing
minimum standards of practice and case protocols for PIRRS and PICAS
Dispute resolution procedure for tied tenants/lessees where landlord companies have not complied with industry standards
Alternative dispute resolution procedure for tenants/lessees for the determination of rents
PIRRS offers an accessible, independent, low cost rent review resolution service, to the licensed industry. Through the appointment of a pre-approved independent expert, tenants and lessees are able to refer both rent reviews and rent determination at lease renewals to the scheme. Capped fees enable tenants and landlords to resolve disputes in a fair and timely manner.
PICA-Service, established in March 2012, provides tied tenants and lessees with a low cost dispute resolution where the landlord Company are considered to have breached either the Industry framework Code, their individual company Code of Practice or to are considered to have breached the spirit of either Code. The PICA-Service allows for complaints to be independently adjudicated upon by an Independent panel. Low fees make PICA-Service an attractive alternative to other forms of dispute resolution, such as litigation.
The Pub Governing Body (the PGB) is the author of the Pubs UK Industry Framework Code of Practice and as such provides directional and strategic input
In addition the PGB is responsible for overseeing the functionality of PIRRS and PICA-Service and this includes updating the services where necessary to ensure they continue to be fit for purpose. The PGB is in short the overall governance body for the mechanisms which exist under the self regulatory system.